This plain-language policy explains the information GDELT Cloud uses to operate accounts, subscriptions, product access, agent runs, and support.
We collect account details such as email address, authentication identifiers, subscription status, plan information, and support messages.
We may use account contact details, signup time, plan, plan source/mode, and basic usage rollups for customer success, inbound sales, and account outreach workflows.
We collect product usage telemetry such as API endpoints used, feature access, timestamps, status, row counts, query units, and related operational metadata.
We use account and usage information to provide the service, enforce plan limits, secure API and MCP access, debug issues, improve product workflows, and support customers.
We use aggregated usage patterns to understand product adoption and prioritize improvements.
GDELT Cloud may process API queries, MCP requests, agent prompts, and generated responses to provide the service, troubleshoot errors, prevent abuse, and improve reliability.
For Monitoring Briefs, we store the brief scope prompt you supply, the supporting evidence sources gathered during generation, and the generated brief document, so we can deliver the brief, render its source appendix, support you, and improve brief quality.
GDELT Cloud does not sell customer data. GDELT Cloud does not provide customer API queries, prompts, uploaded content, or private workspace activity to third parties for the purpose of training foundation models.
When customers use the research agent, Monitoring Briefs, or other agent-driven features, the agent runs on a hosted agent platform (LangSmith). The runtime processes the customer's prompt, tool calls, and intermediate responses, and produces traces we use to debug runs, evaluate quality, and improve agent reliability.
Agent runtime data and traces are operational data, not training data. We do not redistribute agent traces and do not use them to train third-party foundation models.
We send two kinds of email. Operational mail — sign-up confirmation, billing and payment notices, security notices, and the alerts and Briefs you configured — is part of the service and is not something you can opt out of while your account is active.
We also send occasional account-usage notices: when your organization approaches or reaches its monthly query-unit allowance, we may tell you how much you have used, when the counter resets, and what the plans include. These are capped at two per calendar month per organization, and you can turn them off at any time from the unsubscribe link in any one of them. Opting out stops usage notices only; billing, security and alert mail continues.
Email delivery and subscription preferences are handled by Resend, our email subprocessor. Your opt-out choice is recorded there and enforced at send time, so it applies to every later send without any action from you.
GDELT Cloud relies on third-party subprocessors for hosting, the operational database, analytical storage, MCP infrastructure, agent observability, payments, CRM/customer success workflows, and email. Each subprocessor processes information only as needed to provide its service to GDELT Cloud.
Our current subprocessor list, the purpose each one serves, and the data each one processes are published on the subprocessors page.
We retain account, billing, usage, and operational logs as needed to operate the product, support users, enforce limits, and maintain security.
We use reasonable technical and organizational measures to protect account and API access information. Our security posture is summarised on the security page.
Email hello@gdeltcloud.com for privacy questions, account deletion requests, or corrections to account information. For security-specific questions, vendor reviews, or responsible disclosure, email security@gdeltcloud.com.
