Versaterm

Versaterm Inc. is a Canadian company based in Ottawa, Ontario that develops computer-aided dispatch (CAD) and records management systems for police, fire, and other public safety agencies. Former Royal Canadian Mounted Police employees established the company in 1977; the group had previously developed the Canadian Police Information Centre, a national police database. Versaterm and its rival Niche Technologies, also based in Canada, have "cornered much of the market" for records management in North American police forces, according to The Globe and Mail. Despite its dominance, many of its systems have been criticised by officers for their unwieldiness and unreliability, and several police agencies have abandoned their use.